If the carriage is stuck in the middle of the product , move the carriage to the right side of the product. Click Align , and then follow the on-screen instructions. It is possible to damage the product when removing paper from the front. If the cartridges are compatible, continue to Solution one: While holding down the Power button, open and close the cover on the product four times.

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Use the following steps to make sure the cartridges are seated in the carriage correctly. Asia Pacific and Oceania. The cartridge has partially lost the electrical interface with the carriage connections. There is an issue with one or both of the cartridges.

Load paper If the product is out of paper, follow these steps to load paper. Open the cover on the product, and then wait for the carriage to move to the center of the product.

HP Deskjet D Printer series User Guides | HP® Customer Support

Otherwise, a blinking Power light indicates that the product requires maintenance, or is in an error state. Try these steps to identify the problem cartridge:. Hold the cartridge with the front of the cartridge pointed up slightly, and then insert the cartridge into the slot.


The Printing Preferences dialog box opens. If the power cord is not disconnected, disconnect it now.

HP Deskjet D2400 Printer series

Reattach the rear access door. Please try again shortly. This product has a Power light that is on continuously during normal printing functions and that blinks briefly when a print job is canceled.

The Power light blinks when trying to print labels The Power light blinks when trying to print labels. Solutions Follow these solutions to resolve the issue of the product not feeding labels or paper correctly. It is possible to damage the printer when removing paper from the front.

Press and hold the Power button. Repeat the reseating and cleaning steps Pribter the problem is not resolved, repeat the reseating and cleaning procedures in the previous steps. Select all Deselect all. Clean the paper rollers Follow these steps to clean the rollers.

Make sure that the carriage can move freely Follow these steps to make sure that the carriage can move freely. If the test page does not printcontinue with the next solution. Print a self-test report Follow these steps to print a self-test report.


Purchase replacement cartridges and other supplies from the HP Store or local retailers. Plug the printer directly into the wall outlet Follow these steps to plug the product directly into a wall outlet. Not sure which drivers to choose? If the product prints when plugged directly into a wall outlet, the power strip or surge protector might not be allowing enough voltage to reach the product.

Tap water can contain contaminants that damage the hpdeskmet. Javascript is disabled in this browser. Solution and Diagnostic Data Collection.

If the cartridges are compatible, continue to Solution one: This product was sold by a third party. Continue to the next step, and then perform the steps on both cartridges. HP is compiling your results.

Is my Windows version bit or bit? Remove and install the cartridges One or both of the cartridges might have a weak electrical connection to the carriage.